My Strava ride is not visible yet
New Strava events are normally synchronized in the background. Historical imports and long GPS routes can take longer because VeloConquest respects Strava API rate limits and processes route integrity server-side. You can also use the manual Sync option in the app as a fallback.
Why did a ride not capture territory?
Only eligible outdoor cycling activities can enter territory analysis. A route may not contain a valid closed loop, may be missing usable GPS points, or may fail integrity/quality checks.
Why can a loop be rejected?
VeloConquest uses route geometry, distance consistency, segment behaviour and other integrity signals to protect fair competition. Suspicious or invalid routes can be excluded from scoring.
How do I disconnect Strava?
Use Settings in VeloConquest. Depending on the option selected, you can disconnect only or disconnect and remove imported Strava data.
How do I delete my account?
Use Delete Account inside VeloConquest. You can also start external deletion on the Delete Account webpage.
How do I report a bug?
Email support@veloconquest.app with the screen/feature involved, what you expected, what happened, and—if possible—a screenshot. Do not send passwords or Strava tokens.
Contact support
Email: support@veloconquest.app